Vertigo

1. Detailed description of goods and/or services

Vertigo Lodge de Estuãrio is a business in the hospitality industry that offers bed & breakfast accommodation as well as dinner services.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and booking confirmation will confirmed by email

3. Refunds policy

Accommodation at Vertigo Lodge de Estuãrio is subject to availability. In cases of unavailability, Vertigo Lodge de Estuãrio will refund the client in full within 30 days.

In cases of cancellations, Vertigo Lodge de Estuãrio will refund the client according to the following guidelines:

Bookings cancelled 21 days before arrival, receive 100% refund

Bookings cancelled 14 days before arrival, receive 75% refund

Bookings cancelled 7 days before arrival, receive 50% refund

Any cancellations less than 7 days before your arrival, receives no refund.

4. Customer Privacy policy

Vertigo Lodge de Estuãrio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment policy

50% deposit is payable at time of booking, Full payment is payable 30 days before arrival.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vertigo Lodge de Estuãrio bank account, the details of which will be provided on request.

 

7. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is United States Dollars (USD) and will be settled in South African Rand (ZAR).

8. Responsibility

Vertigo de Lodge Estuãrio takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, dispute resolution and delivery of services.

9. Damage or Loss

Vertigo Lodge de Estuãrio furnishes all tents with a safe. It is your responsibility to keep your valuables locked away and safe. Vertigo Lodge de Estuãrio takes no responsibility for any items that are damaged, lost or stolen.

10. Country of domicile

This website is governed by the laws of South Africa and Vertigo Lodge de Estuãrio chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Vertigo Lodge de Estuãrio may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Vertigo Lodge de Estuãrio based in Mozambique trading as

Vertigo Sociedade LDA and with registration number nuit 400317445 and Owners Hannes and Colleen Swart

13. Vertigo Lodge de Estuãrio contact details

Company Physical Address:

Tofo, Inhambane, Mozambique

Email: info@vertigolodge.com

Telephone: +25 884 893 9056